Refund policy
We hope you love our products always, and never need to come to this page. But in an extremely rare case that you do, here is our refund/exchange policy:
Domestic orders
1. All products (unless mentioned on the product page) can be returned/exchanged within 7 days of product delivery. Please ensure that the product is unused and with all tags intact.
2. Exchange of items can only be done for sizes. In case you want a different product under exchange, kindly use the return & refund option, and use the Store Credits to place a fresh order.
4. We have free return pick up option available at most pin-codes.
5. In case the pin-code is not serviceable by our logistics partners due to any reason, we may ask you to courier us back the product and share the tracking slip with us. The charges for return in this case would not be reimbursed.
6. You could choose to seek a full refund in the form of redeemable store credits (which you can use later to shop at Peppinos ) or choose to get refund on your original payment method.
7. Refund via your original credit / debit card or bank account shall be initiated after receiving back the product. And the credit shall be done within 7 days of the same. In case you choose store credits as a mode of refund, the same shall be issued within 48 hours of the logistics partner confirming us about a successful pick up. Store Credits have a validity period of 6 months.
8. In case of discounts applied during ordering, the discount value shall also be adjusted in the refund, as applicable.
9. COD collection/shipping charges, if any applied on your order, are non-refundable.
10. In case you are facing any issue, please write to us at support@peppinosclothing.comReturn & Exchange Policy
Eligible Return Reasons
You may request a return if:
Damaged Product: The product arrives damaged, defective, stained, torn, or otherwise unusable.
Size/Fit Issue: The size received does not fit you and you wish to request a return.
Wrong Product Received: You received a product, colour, or size different from what you ordered.
Video Proof Is Mandatory
For all return requests, a clear unboxing video is mandatory.
The video must:
Start before opening the package.
Clearly show the shipping label/order details.
Show the package being opened and the product inside.
Clearly capture any damage, defect, wrong item, or other issue.
Return requests without valid video proof may not be accepted.
Conditions for Returns
The product must be unused, unwashed, and unworn.
All original tags, labels, packaging, and accessories must be intact.
Products that have been altered, washed, damaged after delivery, or used may not be eligible for return.
The product must be returned in the same condition in which it was received.
Return requests must be raised within the return window mentioned on the product/order page.
Non-Eligible Returns
Returns will generally not be accepted for:
Change of mind or personal preference.
Colour preference when the correct product was delivered.
Products that have been worn, washed, altered, or damaged by the customer.
Missing tags or original packaging.
Return requests without the required video proof.
Any reason other than the eligible reasons stated above.
Return Verification
Once a return request is submitted, our team will review the provided video and order details. Approval of a return is subject to verification by Peppinos.
If the return is approved, we will provide the necessary instructions for the return process.
Note: We reserve the right to reject return requests that do not meet the conditions mentioned above or where the provided proof is insufficient.
Thank you for understanding and helping us maintain a fair return process for all our customers.